Frequently Asked Questions
Everything you need to know about your QIDI Tech 3D printing experience.
What is the standard shipping time for QIDI Tech printers?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity to our regional warehouses in the US, EU, or UK.
Do QIDI Tech 3D printers come with a warranty?
Yes, all our 3D printers come with a standard 1-year warranty covering major components. We also provide lifetime technical support via our dedicated customer service team.
What is your return policy for open-box items?
We offer a 30-day return policy. If the machine is not defective and has been opened, a restocking fee may apply, and the customer is responsible for return shipping costs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm for installment-based financing.
Where can I download the latest QIDI Print slicing software?
The latest version of QIDI Print and firmware updates can be found in the 'Software' section of our official website. Our printers are also compatible with Cura and OrcaSlicer.
Does QIDI Tech provide replacement parts?
Yes, we stock a full range of replacement parts including nozzles, PEI plates, and hotend assemblies in our official store to ensure your printer maintains peak performance.